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Maintaining hardware and software can be a constant problem. We at Genesis-Mobile realize that many customers require continuous support. For this, we offer three types of service contracts. Each contract is designed to meet the specific needs of the customer in managing their network and hardware.
Genesis-Mobile offers Break/Fix computer technical support including emergency after hours support, weekend, holiday support, and when it's difficult to find an available and highly qualified technician to assist your Company with computer problems. The greatest advantage of this option: We don't charge any additional fees for after-hours/weekend/holiday technical support. This maintenance option provides a simply billed in accordance with our regular break/fix prices on a per incident basis. Another advantage of the Break/Fix option is that there are no contracts to sign. You simply contact our office for assistance and an expert technician will come to your location (Business) to repair any computer related problems.
This Contract Service Plan is designed to provide hardware, software service and support for network and peripheral systems. This agreement includes regularly scheduled preventative maintenance visits to monitor, maintain, and repair hardware and software issues that may arise within the network infrastructure with the expressed purpose of preventing failures and minimize "down time". Through monthly, system-wide diagnostics, we will identify and replace hardware components that are either failing or performing outside optimal parameters. We remove software clutter that accumulates in workstations that can often lead to instability and data contamination. We evaluate the operating system and peripheral applications running on each system to ensure necessary upgrades.