Commonly Supported Issues

Spyware is a type of software that is installed on your computer to watch and record your activity. Some types of spyware record your keystrokes and information that you type into websites or other programs and then use that information for targeted advertising or identity theft. These programs can be installed on your computer in many ways, but often they are hidden inside of software such as free games, screen savers, or animated cursors.

A common symptom of a virus is much slower than normal computer performance. However, there can be other reasons for slow performance, including a hard disk that needs defragmenting, a computer that needs more memory (RAM), or the existence of spyware or adware.

A computer locking up or freezing is often is caused by software related issues. If you are encountering lockups when the computer is opening a particular program, make sure you have all the latest updates for that program.

Unplug your computer and connect a different electrical device (such as a lamp, a fan, or a radio) into the same electrical outlet. If the device does not work, the problem may be the electrical outlet, not the computer.

If Internet isn't working, the problem could be your ISP, Home/Business Network, Computer, Routing devices, cables, software, or more. General rule is always check the physical layer first, which is cabling and hardware. Make sure it's on and plugged in. Then try rebooting it all.

One possible fix is to update the drivers or re-install the software. Software related problems can be tricky at times. Please consult your local Genesis Mobile tech.

One possible fix is to reboot your switch, router, and/or PC. Network related problems can be tricky at times. Please consult your local Genesis Mobile tech

Data recovery is tricky business. We offer free diagnostics and could provide an estimate on the cost of recovering your data based on your specific situation. Call 612.581.8705 for details.

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P.O. Box 27025
Minneapolis, MN 55427



(612) 581-8705

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